Q: Where can I find a SureID Registration Station?
You can find SureID Registration Stations at sureid.com/locations. We have hundreds of convenient locations, covering all 50 states and DC.
Q: Do I need an appointment to get my fingerprints taken?
Nope! Just walk into any participating UPS Store and ask to use the SureID Registration Station. Before you go, though, check the location’s availability and hours at at sureid.com/locations.
Q:Can multiple people register for SureID using the same email address?
No. To ensure that only the authorized individual receives the report, SureID requires each individual applicant use a different email address. If you and your family generally use a shared address, we suggest creating temporary email addresses for each person purchasing their own report.
Q: I selected a fingerprinting location when I registered. Do I have to use that specific location?
Not at all – our Registration Stations don’t require appointments ahead of time. Take your registration information with you to any participating UPS Store found on sureid.com/locations, and you’re on your way.
Q: The location I went to couldn’t help. What do I do now?
Oh no! We’re sorry you had a problem. Technical and business issues can sometimes get in the way of even the best plans. We want to help you, though, so go to sureid.com/locations to find another location, or reach out to our Support team at 844-787-3431 or email@example.com for more options.
Q: The SureID Registration Station couldn’t capture my fingerprints. What should I do?
Unfortunately, a small percentage of people can’t capture quality prints digitally. If you couldn’t get the station to accept your fingerprints, you might have to try other methods. Reach out to our Support team at 844-787-3431 or firstname.lastname@example.org for options.
Q: The information on my background check is wrong! Can I correct it?
It’s possible, yes. The FBI manages corrections or challenges to the content of your FBI background check, though, so you will have to reach out to them or to your reporting court/agency for assistance.
Q: Can I have my background report mailed to a third party?
No. Per FBI regulations, we can only send background reports directly to the requestor. SureID cannot send the background report to lawyers, employers, family members, or friends of friends.
Q: Can I have my background report mailed to a P.O. Box?
No. Your background report must be mailed to the US-based residential address listed on your primary form of government-issued photo ID.
Q: I don’t live in the United States anymore. Can you mail my report to a different country?
SureID can only send background reports to addresses within the US and can only process requests from US citizens residing in the US.
Q: What’s included in my FBI Criminal History Report?
You will receive a copy of your FBI background record (also referred to as an Identity History Summary, Background Check, or Rap Sheet) that contains information collected any time you were fingerprinted in the past. The record includes things like arrests and convictions, federal employment, and naturalization, among others.
Q: How long will it take to get my results?
Usually people get their criminal history reports within within 24 hours. We’ve even seen people receive them in 5 minutes! If you do not receive results within 48 hours, please contact Support.
Q: Does SureID provide background screening services to non-US citizens?
No. SureID can only provide these services for US citizens and individuals with a Permanent Resident card. If you don’t fall into this category, contact the FBI directly for assistance.
Q: Can this background check be used for licensing purposes?
SureID’s services cannot be used for any of the following licensing at this time:
- Real Estate
- Concealed Carry
If you have any additional questions regarding licensing, contact SureID Support at 844-787-3431 or email us at email@example.com.
Q: Can this background check be used for employment purposes?
FBI Criminal History Reports requested by individuals themselves cannot be used for employment background screening. Use this process if you’re ordering a copy of your report for personal review.
Q: Can this report be delivered to a third party?
SureID can only deliver an FBI criminal history report for personal review to the individual requesting it using the method requested during registration.
Q: Can SureID assist with immigration into the United States?
SureID cannot provide criminal history reports for individuals trying to immigrate to the United States.
Q: Can SureID assist with obtaining a foreign visa?
If you are a US citizen or a Permanent Resident, SureID can help you obtain an FBI criminal history report for visa purposes.
Many foreign countries refer to the background check required as a “police report” or “criminal history check.” Check that country’s requirements to ensure that SureID’s services meet your needs.
Q: Does SureID provide apostille services?
FBI Channelers, including SureID, cannot provide apostille services. We do provide you with a copy of your FBI criminal history report, which can then be apostilled through a separate agency.
Q: How do I begin the registration process?
Go to fingerprints.sureid.com to register. When done, you’ll get an email with your unique registration code. Take that email to a SureID location to take your fingerprints.
Q: Can I expedite my report?
We’re pretty quick already! Select digital delivery for the quickest results, which are usually delivered within 24-48 hours. SureID cannot guarantee same-day results.
Q: I made a mistake in the registration process. Can I correct that information before having my fingerprints taken?
You can update or correct your address and date of birth through your profile at fingerprints.sureid.com or on the SureID Registration Station prior to submitting fingerprints. If you have already submitted your fingerprints, you will need to start the process over and re-pay for your FBI criminal history report.
Q: My fingerprints were rejected by the FBI. What do I do now?
Shortly after receiving the rejection notice, you’ll receive an email with a new registration code. Use the new code to capture and submit new fingerprints. We recommend you contact our Support team first so we can provide some tips and tricks to assist in providing new prints.
If your prints are rejected a second time, digital fingerprinting might not be the right solution for you. Contact our Support team for more information on alternate methods of fingerprint submission.
Q: Can I get a copy of my fingerprints?
At this time, SureID can’t provide digital or physical fingerprint copies. If you need a physical copy, we suggest your reach out to your local law enforcement agency for assistance.
Q: For how long is my FBI report valid?
The information contained in your FBI report is considered valid up to the moment the report itself was pulled. Your organization determines how long after that they will accept the report. Please check with your organization to determine whether your FBI report is still acceptable.
Q: I selected the wrong product or delivery type during registration. How can I get a refund?
Contact our Support team at 844.787.3431 or firstname.lastname@example.org.
Q: Who is required to be fingerprinted?
Section 17(f)(2) of the Securities Exchange Act of 1934 requires firms to submit fingerprints for all partners, directors, officers and employees, unless they are exempt under those same provisions. Rule 17f-2 exempts employees from fingerprinting who do not:
- Sell securities
- Regularly have access to the keeping, handling, or processing of securities, monies, or the original books and records relating to the securities or monies or
- Have direct supervisory responsibility over those who sell securities or have access to securities, monies, or the original books and records
Q: How does my firm sign up for SureID electronic fingerprinting services? What information should I provide?
To sign up, please contact SureID at 844.787.3431. We will need your firm’s CRD number, contact information for your authorized representative (address, phone, e-mail, etc.), and information on whether fingerprinting will be paid for by your firm or by the candidate.
Q: How long does it take FINRA to update a candidate’s status in the CRD/FPRD?
Usually, FINRA will update FBI Background Check status in the Web CRD/FPRD within 24-72 hours.
Q: How do I check the status of a candidate’s background check?
Once FINRA receives the results of a FBI Criminal Background Check, the candidate’s status will be updated in the Web CRD/FPRD and the results will be available to review.
Q: Why are a candidate’s fingerprints marked “illegible,” and how do I fix it?
Fingerprints may be deemed illegible for several reasons. For example, if the candidate has worn fingerprints and could not capture adequate ridge detail, the FBI may deem their prints illegible.
If a candidate’s fingerprints are marked illegible in the Web CRD/FPRD, please call our customer service team at 844.787.3431 so we can help the candidate resubmit fingerprints. We do not charge for such a resubmission.
Q: How does SureID and FINRA ensure that personal information is protected during and after processing?
Our equipment is FINRA certified and protects electronic transmissions using digital certificates and S/MIME encryption.
FINRA stores all records in a secure database while they await FBI disposition. Once the FBI responds, FINRA maintains the data for 30 days, after which the data is no longer available.
All fingerprint records and Criminal History Record Information (CHRI) is encrypted during transmission, processing and storage.
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